Member of the L.O.C. - SICC 2023

Leavy.co, Rome — Operation Manager

MAY 2019 - March 2022

▪ Strategically plan and manage logistics, warehouse, transportation and customer service

▪ Direct, optimize and coordinate full order cycle

▪ Liaise and negotiate with suppliers, manufacturers, retailers and consumers

▪ Resolve any arising problems or complaints

▪ Supervise, coach and train a team of 35 members

▪ Meet cost, productivity, accuracy and timeliness targets

▪ Maintain metrics and analyze data to assess performance and implement improvements

▪ Comply with laws, regulations and ISO requirements

 

Hostmaker, Rome — Operation Assistant

NOV 2017 - May 2019

▪ Support all frontline teams when on shift and in office

▪ Responsible for all 250+ home repairs both before and during guest stays; including electrical, plumbing, boiler systems, heating, A/C and appliances

▪ Responsible for coordinating and delivering all necessary items for a guets stay, often lifting heavy boxes and assembling furniture

▪ Support the arrivals team in checking in guests, delivering items and generally assisting guests to

ensure a smooth check-in and check-out

▪ Facilitate emergency logistics and coordinating with all departments to ensure smooth operations

 

Techno Security S.R.L, Rome — Lead Seller

MAY 2016 - NOV 2016

▪ Improve client portfolio according to fixed goals

▪ Technical inspections in homes, commercial activities, and condominiums

▪ Technical support for installation for the entire catalog

▪ Customer service and relation management as point of reference for all clients both current and prospect

▪ Telephone technical assistance on installed systems (reset of alarm control unit, manual intervention on alarm components, DVR maintenance for video surveillance)

▪ Extrapolation of images from DVR upon request by the Police for security cases

 

Studio di Architettura di Lorenzo Cianfarani, Rome — Architect

Consultant

FEB 2013 - FEB 2016

▪ Draft of architectural drawings with C.A.D. softwares (design, renovation and embellishment)

▪ Site inspection and visitations

▪ Responsible for the administrative tasks concerning each project

▪ Inspection, compilation and delivery of “APE” energy performance certificates

 

 

ReBasilico, Rome — Waiter

FEB 2012 - AUG 2012

▪ Providing excellent wait service to ensure satisfaction

▪ Taking customer orders and delivering food and beverages

▪ Making menu recommendations, answering questions and sharing additional information with restaurant patrons

 

 

EDUCATION

 

Tor Vergata University, Rome

2021 - 2022

1st Level Master in “Protection against CBRNe events”

 

La Sapienza University, Rome

2007 - 2014

B.A. - Architecture

 

Istituto Internazionale Giovanni Paolo II, Lido di Ostia (RM)

2002 - 2007

High School Diploma

 

VOLUNTEER

 

AIESEC — Vice President Outgoing Exchange Programme

2012 - 2013:

▪ Responsible for the strategic national growth and results.

▪ Experienced a 150% growth in the Outgoing Students Exchange program.

▪ Leader of a team of 20 people aimed at sponsoring voluntary work

placements or professionals abroad, offered by the AIESEC platform for Sapienza students.

▪ Promote the Internships, interview and select the most suitable people to carry out the internship abroad. Encourage and supervise the team dedicated to the selection and care of inspiring interns.